Terms of Use

Chapter 1: General Provisions

Article 1 Purpose

These terms and conditions govern the rights, obligations and responsibilities between the company and users in relation to the use of games provided by 12MOMENTs Corp. (hereinafter referred to as “Company”) in the mobile environment and all accompanying services (hereinafter referred to as “Game Service”), and other matters. The purpose is to stipulate the necessary matters.

Article 2 Definition of Terms

1.      The definitions of key terms used in these Terms and Conditions are as follows.

1)     Company: Means a business that provides game services.

2)     User: A person who agrees to these terms and conditions and is entitled to use the game service, and does not necessarily need to be a member.

3)     Game service: Refers to the game and all related services provided by the company to users through various wired and wireless devices such as portable terminals including smartphones and TVs.

2.     The definitions of the terms used in these Terms and Conditions shall be governed by related laws and other general commercial practices, except for those set forth in the preceding paragraph.

Article 3 Specification and Amendment of Terms and Conditions

1.      The company posts the contents of these terms and conditions within the service or on the company website so that users can know them.

2.     The company agrees to these Terms and Conditions to the extent that it does not violate relevant laws such as the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and the Contents Industry Promotion Act. can be amended.

3.     If the company revises the terms and conditions, specify the date of application, the contents of the amendment, the reason for the amendment, etc., and at least 7 days before the date of application (30 days before the change in unfavorable or significant matters to the user) and a considerable period after the date of application Until this elapses, notice will be made through the method in paragraph 1.

4.     If the company revises the terms and conditions, after notifying the revised terms and conditions, the user's consent to the application of the revised terms and conditions is checked. If the notice of the revised terms and conditions is also announced that it will be deemed accepted unless the user expresses his/her consent or rejection, the user may be deemed to have agreed to the revised terms and conditions if the user does not express his or her intention to refuse by the effective date of these terms and conditions.

5.     If the user does not agree to the application of the revised terms and conditions, the company or the user may terminate the game service use contract.

6.     The user is obliged to regularly check the changes in these terms and conditions by using the game service, and the user who has agreed to the revised terms and conditions is liable to damages caused by the change in the terms and conditions and users who are negligently unaware of the contents of the revised terms and conditions. The company is not responsible for any damage.

Article 4 Rules other than terms and conditions such as operating policy

1.      In order to apply the terms and conditions, protect the rights and interests of users, and maintain order in the use of game services, the company may set game service operation policies (hereinafter referred to as “operating policies”).

2.     The company must notify users of the contents of the operation policy by posting it on our website (http://www.12moments.co.kr) or providing a connection screen so that users can know it.

3.     In the case of revision of the operation policy, which has the same effect as bringing about a significant change in the user's rights or obligations or changing the contents of the terms and conditions, the procedure in Article 3 shall be followed. However, if the revision of the operating policy falls under any of the following subparagraphs, it will be notified in advance by the method of paragraph 2.

1)     In the case of amending matters entrusted by specifying the scope in the terms and conditions

2)     User's Rights∙In case of amending matters not related to obligations

3)     If the contents of the operating policy are not fundamentally different from the contents stipulated in the terms and conditions and the user revises the operating policy within a predictable range

3.     Matters not specified in these Terms and Conditions and interpretation of these Terms and Conditions shall be governed by relevant laws and commercial practices.

Chapter 2 Conclusion of the contract of use

Article 5 Application for use and method

1.      The user downloads and installs the application serviced by the company, agrees to the contents of these terms and conditions by using the network, and applies for use by filling out the information requested in the form necessary for using the game service according to true information. do.

2.      The paid premium service purchased by the user within the game service can only be used on the device that has downloaded or installed the game service application.

Article 6 Acceptance and restriction of application for use

1.      The company accepts the application for use according to the contents of Article 5 in the order received, unless there is a reasonable reason, and the use contract is established.

2.      The company may not accept applications for use that fall under any of the following subparagraphs.

1)     In case of applying for use in violation of Article 5

2)     If the contents of the application for use are falsely entered or the requirements for application for use are not met

3)     If the application is made for the purpose of hindering social well-being and order or morals

4)     If you want to use the game service for fraudulent purposes

5)     If you want to use the game service for the purpose of pursuing profit

6)     In case the acceptance is judged to be inappropriate due to reasons similar to Items 1 to 5

3.      In the case of any of the following subparagraphs, the company may withhold approval until the cause is resolved.

1)     If there is no room in the company's facilities or there is a technical obstacle

2)     In case of failure in the game service

3)     In case it is difficult to accept the application for use due to reasons similar to the above

Article 7 Privacy Policy

The company strives to protect users' personal information, including subscription information, as stipulated by relevant laws and regulations. Regarding the protection of users' personal information, the relevant laws and the personal information processing policy notified separately by the company apply.

Chapter 3 Obligations of Contracting Parties

Article 8 Obligations of the Company

1.      The company complies with the relevant laws and regulations, and faithfully exercises the rights and fulfills the obligations stipulated in these terms and conditions.

2.      The company must have a security system to protect personal information (including credit information) so that users can use the service safely, and disclose and comply with the privacy policy. The company does not disclose or provide users' personal information to third parties, except as stipulated in these terms and conditions and personal information processing policy.

3.      In order to provide continuous and stable service, the company is in the process of improving the service, and in the event of a facility failure or loss of data, delay unless there are unavoidable reasons such as natural disasters, emergencies, defects and failures that cannot be resolved with current technology, etc. We will do our best to repair or restore it without any problems.

Article 9 User's Obligations

1.      The user should not conduct the following.

1)     Write false information when applying or changing

2)     Use of other people's information

3)     An act of impersonating an employee, operator, or other related person of the company

4)     Changes in information posted by the company

5)     Transmission or posting of company-prohibited information (computer programs, etc.)

6)     An act of producing, distributing, using, or advertising computer programs or devices not provided or approved by the company;

7)     Infringement of intellectual property rights such as copyrights of the company and other third parties

8)     Acts that damage the reputation of the company and other third parties or interfere with their work

9)     Disclosing or posting obscene or violent words or texts, images, sounds, or other information that goes against public order and morals

10)   An act of disposing of game data (account, character, game item, etc.) for a fee (transfer, sale, etc.) or as an object of right (provision of collateral, rental, etc.)

11)    An act of inducing or advertising an act in subparagraph 10

12)   An act of using game services for profit, sales, advertising, political activities, etc. without the consent of the company

13)   Acts that are prohibited by other relevant laws or are not permitted under good customs and other common social norms

2.      The user is obliged to check and comply with the provisions of these terms and conditions, notices announced in relation to the user guide and game service, and matters notified by the company.

3.      The company may set specific types of acts falling under paragraphs 1 and 2 and any of the following subparagraphs in the operating policy, and members are obliged to comply with them.

1)     Restrictions on user accounts, characters, communities, etc.

2)     Restrictions on content and method of conversation

3)     Restrictions on the use of bulletin boards, etc.

4)     Restrictions on gameplay methods, etc.

5)     Other matters that the company deems necessary for the operation of the game service within the scope of not infringing on the user's fundamental right to use the game service.

4.      The user is responsible for all consequences arising from negligent management and illegal use of the user's ID and password.

5.      Users shall not engage in any of the acts falling under each subparagraph of Article 23, Paragraph 1 in relation to the use of the service.

6.      The user is responsible for the management of the mobile phone device, and the user is responsible for any damages caused by consenting to the use of the mobile phone device by a third party.

Chapter 4 Use of Services

Article 10 Service Changes and Content Modification

1.      Users can use the game service provided by the company in accordance with these terms and conditions, operating policies and game rules set by the company.

2.      The game world provided by the company to users through game services is a virtual world created by the company, and the company has comprehensive rights regarding the production, change, maintenance, and repair of game contents.

3.      The company takes necessary measures to protect the game world from the real world and maintain order and game quality in the game world.

4.      If the company has significant reasons, the game service can be modified (patched) according to operational and technical needs.

Article 11 Provision and suspension of service, etc.

1.      In principle, game service provision hours are 24 hours a day, 7 days a week, unless there is a special business or technical obstacle.

2.      Notwithstanding paragraph 1, game service may not be provided for a certain period of time in any of the following cases, and the company has no obligation to provide game service during that time.

1)     When it is necessary for maintenance, replacement, regular inspection of information and communication facilities such as computers, or modification of game contents or game services

2)     When it is necessary to respond to electronic infringement accidents such as hacking, telecommunication accidents, abnormal game usage behavior of users, and unexpected instability of game services

3)     In the event that the provision of game services is prohibited or restricted at a specific time or method in the relevant laws, government policies, self-compliance agreements of business organizations, etc.

4)     In case normal game service cannot be provided due to natural disasters, emergencies, power outages, failure of service facilities, or excessive use of services

5)     In the event of a significant need for company management, such as company division, merger, transfer of business, discontinuation of business, or deterioration of profits from the game service concerned

3.      In case of service interruption pursuant to the preceding paragraph, the company notifies the user by the method set forth in Article 16. However, exceptions are made when prior notice is not possible for service interruption due to reasons beyond the company's control.

4.      The company is not responsible for any damages incurred to users in connection with the use of free services provided by the company. However, damages caused by intentional or gross negligence of the company are excluded.

5.      In relation to the use of premium services (paid services) provided by the company, the company will suspend the service only for the account under the continuous use agreement if the service is suspended or a failure occurs for more than 4 hours a day without prior notice due to reasons attributable to the company.∙The usage time equivalent to three times the disability time is extended free of charge, and the user cannot claim separate compensation for damages from the company. However, the company suspends the service due to server inspection, etc.∙The failure was notified in advance, but the service was suspended∙If the disability time exceeds 10 hours, the use time is extended free of charge by the excess time, and the user cannot claim separate compensation for damages from the company.

6.      In the case of Paragraph 2 Items 3 to 5, the company∙All game services may be suspended due to operational needs, and the provision of game services may be suspended with a 30-day notice. If there are unavoidable circumstances that cannot be notified in advance, notification may be given after the fact.

7.      If the company terminates the game service in accordance with Paragraph 6, the member cannot claim damages for free service, premium service with no remaining period of use, continuous paid use contract, and fixed-term paid item.

Article 12 Collection and notification of information, etc.

1.      The company stores all contents related to the user's use of the game service.∙can be stored. The company will allow this information to be viewed only when the company deems it necessary for mediation of user disputes, handling of civil complaints, or maintenance of game order. You can never browse. When the company accesses chatting information, it will notify the user of the reason and scope in advance. However, in relation to account theft, cash transaction, verbal abuse, fraudulent acts such as in-game fraud, bug exploitation, other violations of current laws and regulations, and investigation, handling, confirmation and relief of significant violations of the terms and conditions set forth in Article 10 of these Terms and Conditions If it is necessary to view the user's chatting information, the reason for reading the chatting information and the part related to the person among the reading information will be notified afterwards.

2.      In order to improve game service quality, such as game service operation and program stabilization, the company sets the model name, OS version, routing information, phone number, etc. and collect specification information∙can be utilized.

3.      If the company notifies a large number of unspecified users, it can be substituted for individual notification by posting on our website (http://www.12moments.co.kr) for more than 7 days.

Article 13 Products used

1.      The company can provide game services that users can use without paying a separate fee (hereinafter referred to as “free service”) and game services that are used by paying a fee set by the company in advance (hereinafter referred to as “premium service”). Users can select and use game services.

2.      The method of payment for the use of the game service can be made through the method pre-determined by the company.

3.      The premium service can be used only when the user faithfully pays the usage fee in the method provided by the company. When a user downloads an application or uses a service through a network, a separate data call fee set by the subscribed mobile carrier may be charged.

4.      Users can purchase premium services according to the policies of the company or each application store, and differences in terms of use such as payment amount may occur due to differences in policies according to distribution channels. In addition, the purchase price of the premium service is charged according to the method and policy set by the company, mobile communication company, and application store, and the payment method also follows the policy of the relevant business operator.

Article 14 Attribution of Copyright, etc.

1.      The copyright and other intellectual property rights for the contents provided by the company in the game service are owned by the company or the provider.

2.      The user shall not use the information obtained by using the game service provided by the company for profit-making purposes or let a third party use it by copying, transmitting, publishing, distributing, broadcasting, or other methods without the prior consent of the company.

3.      The user shall be permitted to communicate, image, sound, and all materials and information, including dialogue texts, uploaded or transmitted by the user or other users through the game client or game service, displayed in the game or related to the game service (hereinafter referred to as “user content”). ), the company permits the use in the following ways and conditions.

1)     Using the user content, changing the editing format, and other transformations (can be used in any form such as publication, reproduction, performance, transmission, distribution, broadcasting, creation of secondary works, etc., and there are no restrictions on the period and region of use)

2)     We do not sell, rent, or transfer user content for the purpose of trading without the prior consent of the user who created the user content.

4.      The company may delete, move, or refuse registration without prior notice if it is determined that the postings or postings in the game service posted or registered by users fall under the prohibited acts stipulated in Article 9.

5.      The company has all rights to the copyrighted works provided within the company's service, such as characters, items, and game money that users create or acquire while using the service.

6.      Ownership of characters, items, game money, etc. belongs to the company, and the right to use within the service belongs to the user who has purchased the corresponding digital content for a fee.

7.      Characters, items, game money, etc. created or acquired while using the company's services are intangible tools provided for the service, and are not currency and have no liquidity. The user has the right to use it within the company's service for a certain period of time, and it cannot be transferred or sold.

8.      The company may adjust some or all of the free characters, items, game money, etc. for service operation needs.

9.      All characters (avatars), items, game money, etc. are valid for 365 days (one year) from the date of purchase, and after the period, the use can be restricted. However, characters, items, and game money for which the company has set a separate expiration date are excluded.

Article 15 Advertisement placement and transactions with advertisers

1.      The Company may provide users with a variety of information, including advertising information for commercial purposes, that the user deems necessary while using the service, through pop-up windows, application downloads, game information on the website, push notifications, e-mail, etc. . Users can opt out of receiving at any time if they do not want to do so, and the company will not provide advertising information when the user rejects receiving.

2.      Various banners and links are included within the service provided by the company. In many cases, it is linked to pages on other sites, and this is a measure to reveal the source of the content provided or under a contractual relationship with advertisers.

3.      If a user moves to a page of another site by clicking on a link included in the service, the site has nothing to do with the company's service, so he or she should review the policy of the newly visited site. is not responsible.

Chapter 5 Withdrawal of Subscription, Contract Cancellation∙Termination and use restrictions

Article 16 Cancellation of subscription and refund of purchase price, etc.

1.      The company's premium services are divided into services that allow subscription withdrawal and services that restrict subscription withdrawal in accordance with the Contents Industry Promotion Act and Content User Protection Guidelines, and these are notified when users purchase premium services. However, a user who has purchased a service that allows subscription withdrawal can withdraw the subscription within 7 days from the time of purchase, and the company may separately notify services for which subscription withdrawal is restricted through the operating policy.

2.      Refunds are made in accordance with the refund policy of the company or each application store.

3.      The user may request a withdrawal or refund by phone or e-mail, and the company may request additional evidence after checking the purchase details for a refund of the purchase price.

4.      If the reason for withdrawal or refund is due to reasons attributable to the company, such as the company's service abolition, the cost of refunding the purchase price will be borne by the company. However, in other cases, the refund will be made after deducting the profit obtained by the user from using the premium service and the fee for the refund.

5.      Refunds will be processed within 3 business days from the date the company responds to the user's expression of intention to refund, and if a refund is not possible, it will be notified in advance. However, in the case of a payment method that requires receipt confirmation, it will be refunded within 3 business days from the receipt confirmation date.

6.      If the refund is delayed according to the procedure in Paragraph 5, the company pays the delay compensation according to the Act on Consumer Protection in Electronic Commerce, etc. for the corresponding period when paying the refund.

7.      In order to prevent fraudulent use of the premium service, the company does not refund virtual currency, characters, items received as gifts from others, or event virtual currency, characters, items, etc. that the company provides free of charge, and they are completely extinguished when use is terminated.

8.      In the case of theft of personal information or payment information or payment fraud, refunds will not be made. In this case, access to personal information can be confirmed only through the procedure for providing investigative data by the investigative agency in accordance with the relevant laws.

Article 17 Refund of overpayment

1.      In the event of an overpayment, the company refunds the full amount of the overpayment in the same way as the user paid. However, if a refund is not possible in the same way, it will be notified in advance.

2.      If an overcharge occurs due to a reason attributable to the company, the full amount is refunded, and when an overcharge occurs due to a cause attributable to the user, the cost required for the company to refund the overcharge is borne by the user within a reasonable range. Must do.

3.      The company is responsible for proving that the usage fee was duly charged in case of refusal to refund for the mistake claimed by the user.

4.      The company handles the refund procedure for overcharges in accordance with the Guidelines for Protecting Content Users.

Article 18 Termination of use contract

1.      When a user wishes to terminate the use contract, he or she must use the withdrawal function within the application provided by the company or fill out and submit a service cancellation application form to the company.

2.      The company cancels immediately (if the reception date is a holiday, the next business day) when the application for cancellation is received in accordance with the provisions of Paragraph 1, and upon withdrawal (cancellation), all personal information and game information are deleted and recovery is impossible.

3.      If the user wishes to terminate the use contract in any of the following cases, the company must give the user an opportunity to state his/her opinion by notifying the user 30 days prior to the cancellation.

1)     If the user violates the use restriction regulations or does not resolve the reason for restriction within the use restriction period

2)     When the Korea Communications Standards Commission requests termination of use

3)     If the user does not respond to the statement of opinion without a justifiable reason

4)     In the event that an application has been made in the name of another person, or a use contract has been signed by attaching false documents or false information in the application

4.      The company may limit the application for service use for a certain period of time for users who have been terminated in accordance with the provisions of paragraph 3.

Article 19 Restrictions on Use

1.      The company may restrict the user's use of the service and take legal action without prior notice if the user falls under any of the following reasons, and may terminate the use contract or suspend the service by setting a period.

1)     If it is judged to fall under the prohibited acts stipulated in Article 10

2)     In the case of exploiting a bug in the company program or acquiring virtual currency, game items, game money, etc. in an abnormal way

3)     If you harass or threaten other users or continue to cause pain or inconvenience to specific users

4)     If it is objectively judged to be related to a crime

5)     If there is no log-in record for using the service for more than 3 consecutive months from the date of the last access after the start of service use

6)     Violation of these Terms and Conditions and other policies or operating rules set forth by the company

2.      Users are responsible for compensating for damages caused to the company or other users due to reasons attributable to the preceding paragraph.

3.      If the user wishes to object to the company's restrictions on use, he or she must submit an objection to the company in writing, by e-mail, or in a similar manner, stating the reason for dissatisfaction with the company's use restrictions within 15 days from the date of notification.

4.      The company that received the objection under Paragraph 3 must respond to the user's reason for dissatisfaction within 15 days from the date of receipt in writing, e-mail, or a method similar thereto. However, if it is difficult to respond within 15 days, the company will notify the user of the reason and processing schedule.

Chapter 6 Compensation for damages and other matters

Article 20 Compensation for damages

1.      The company compensates users who have suffered loss in service use due to damage, damage, or deletion of digital content due to a major defect in the service by restoring the content or recharging virtual currency. However, the company is not responsible for any damages caused to the user without intention or negligence on the part of the company.

2.      The company handles matters related to the standard scope method and procedure for compensating users for damages caused by defects in the service in accordance with the Guidelines for Protection of Content Users.

3.      If a user is restricted or terminated in accordance with Article 20, the right to use all digital content held by the user is lost, and the company is not responsible for returning the purchase price of the digital content.

4.      In the event that a specific digital content expires due to a change or suspension of the service, the company notifies it within the service or through the company website for more than 30 days, and only applies to users who have purchased digital content with the remaining right to use for a fee, equivalent new digital content or virtual currency. etc., and the period of use is the remaining period of the digital content.

Article 21 Exemption from company

1.      The company is exempted from responsibility if it is unable to provide services due to exhibitions, incidents, natural disasters, emergencies, technical defects that cannot be resolved with current technology, or other force majeure reasons.

2.      The company is exempted from responsibility for the suspension of game services, disruption of use, and termination of contracts due to reasons attributable to users.

3.      The company is exempted from responsibility for damages to users caused by telecommunications service providers stopping or not providing normal telecommunications services unless there is intentional or gross negligence on the part of the company.

4.      The company is exempted from responsibility for the reliability and accuracy of information, data, and facts posted or transmitted by users in relation to the service unless there is intentional or gross negligence on the part of the company.

Article 22 Settlement of Disputes

1.      The company and the user make the necessary efforts to smoothly resolve disputes that have occurred in relation to the service.

2.      The company strives to prioritize handling complaints and opinions submitted by users. However, if prompt processing is difficult, the user will be immediately notified of the reason and processing schedule.

Article 23 Jurisdiction and Governing Law

These Terms and Conditions are governed and interpreted in accordance with the laws of the Republic of Korea, and if a lawsuit is filed due to a dispute between the company and the user, the court in accordance with the procedures stipulated by the law shall be the competent court.

Addendum

Article 1 Effective Date

These terms and conditions are effective from July 1, 2019.